If you want great customer service, REAL technical support & quality product, DO NOT BUY FROM SEARS!
As a former Technical Support Specialist for Sears Holdings in Round Rock, Texas, I can tell you, not only is the customer service terrible, but this is also a horrible place to work at.
There are no real technical support experts you talk to on the phone. Just people passing through until a better opportunity comes along. Its not their fault. The fault really rests on the managers who are more useless than a used tampon.
They make promises& apologize non-stop on the phone & tell you, "yes sir/yes ma'am I can fix this", but honestly, only 20% of those promises are actually followed through. Plus, were given a 6 week crash course on product troubleshooting, along with poor scripts on how to deliver true customer service, which is an absolute joke.
Product or Service Mentioned: Sears Technical Support.