I have tried to go through the proper authorities for this but NO help at all. We gave my mom a stove last xmas and the glass cracked just before this thanksgiving.
Sears sent someone out a few weeks later. They ordered a top and gave us a date. My mom waited all day from 8am to 5pm as instructed. NOONE called or came out.
Sears said that they forgot and rescheduled for today. The called and had to reschedule for next month sometime in Feb. This is NOT acceptable!! It is going on 4 months now.
I expect for this to be resolved today!!! We have been loyal Sears customers for years, but I guess the customer care has come and gone. You have lost loyal customers and my business as a professional that specifies purchases for commercial and residential fixtures. NO LONGER.
Not for my clients. We will see how the BBB handles this. Thanks for your time.
FORMER customer. # 959753752
Product or Service Mentioned: Sears Oven Repair.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.