I recv'd an e-receipt for a purchase on 10/6/12.Someone(in store) used my rewards from yrs. back, I was going to take a copy to the Tyrone Mall store, but decided to write, and if still not listened to, I am going to the local stations here in my State of Florida, and am sure others will come forward. I called, and spoke with "Megan" in the Credit Dept., was rude, and said"it's just reward points", yes, and they're mine! Was transferred to "Rena" said she couldn't help me, our son was over, and also called to speak with the store manager, and was disconnected twice.We are patient, and an honest family, and I want to know what's going on, and if I don't hear soon, I will contact my niece at the Sheriff's Dept, and the news stations. Very poor customer service. Please respond soon, and will forward a copy of the receipt if you would like to see it. Minor to some, MAJOR to me. Jana Smith Redington Bch. Florida
Product or Service Mentioned: Sears Manager.
Monetary Loss: $84.