I purchased a generator months ago. It arrived by United Parcel Service damaged.. All the oil had ran out of the generator in the box and on owners manuel
I called Sears and got an approval number to return at no charge.
A few weeks later I got a bill from UNITED PARCEL SVC. in the amount of $121.00 .. I called gave them all the info for with the free return #
Sears is still taking money out of my credit card account with the lease program, and when calling sears they have no record of me, and my phone # listed under the name Valeri ,,NOT MY NAME,, The girl on the phone said she called lease # and could not get info;;; I talk with lease company and they have me on file and taking money out of my credit card... I have been calling for months and cannot get this taken care of. I have finally turned it over to my credit card company as fraud charges.
Product or Service Mentioned: Sears Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $349.
Preferred solution: Full refund.