North York, Ontario
Not resolved
1 comment

Never every buy anything from Sears online. I ordered from Sears online for 6 toilet paper holders on July 17th to be shipped to a store to pick up.

It never got there and I have been emailing and calling every day and no one will give me my money back. They all say it'll get rectified, but still no credit on my account yet. It's now been 2 billing cycles on my credit card and still no refund. Customer service is really bad and they have record that I never picked up the order so I don't understand what the issue is to give the customer back the money you charged.

They come up with excuses about what the process is, who cares about the processes!? it doesn't work!

I am urging everyone to not bother buying from Sears. No wonder it's going out of business!

Reason of review: Problem with delivery.

Monetary Loss: $100.

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Sears did the same to me, December 30th 2015 they ordered me the item and 45 minutes later told me the item was not available so they cancelled my order, I am still waiting for my refund of $180.99 to be put back on to my card everyone I talk to give me a different story as to how the process works, I personally think Sears pulls frauds and tries to scam the customers hoping that they'll just give up and let it go as far as I'm concerned I will never shop at Sears again I will go into Sears because I know that sometimes they have the lowest prices on electronics but I will buy the item else were using Sears price as a price match.. Don't buy from Sears