Sears customer service is ***! The freezer half of my Kemore elite refrigerator is not working, everything in it is defrosting and the earliest EMERGENCY service call I can get is NEXT MONDAY - one week!!!
I bought the extended warranty, but if I bring in an outside repair company I will have to pay for it and it will void the warranty. I spoke with four different customer service representatives on the phone and the store manager at the Sears where I bought the refrigerator. I was told I could be reimbursed for up to $250 for spoiled items - this is not even close to the value of the contents of the freezer. Nothing can be done to move the EMERGENCY service up.
I thought Kenmore was a good brand - this is less than 2 years old. It is a piece of *** and so is it's service!