our water heater is under warranty so of course I called Sears to fix it. They couldn't fit me in for a week believe it or not.
When the tech finally arrived 2 hours late,he told me the part would come the next day and went so far as to show me on his screen that he marked it "emergency" order. He said he was so sorry I had waited a week and that as soon as the part arrived I could order service. After waiting another day for the part, I just called service and they told me the part won't come for 3 more days. (the technician told me if I don't get service the next day to escalate to a supervisor since a week is unreasonable).
When I asked for a supervisor and told her I needed help she just read from a script. I don't know what to do. I can't clean my clothes, dishes, can't shower.
I took off work Friday to wait for him and now I have to *** again Monday to wait for the part and if the tech can't come Monday I have to *** another day. I asked the supervisor if I could order the part myself or call a plumber and she said no that they would not help me.
Product or Service Mentioned: Sears Water Heater Repair.
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Deliver product or service ordered.