I purchased a refrigerator from Sears and set up a delivery time. When the time had come and gone I called Sears and they said it should be delivered shortly.
It ended up being delivered 2 hours late. I had plans that night that were ruined as I had to wait till 9:00 pm at night for them to finally arrive.I talked to CS who apologized and said that they would send me a 50.00 gift certificate and a survey to complete.
That was over a month ago and I have written to them twice asking what the status of my certificate was and got no response to either request. It is no wonder to me that Sears is on a downhill slide as a business if they cannot even meet a simple deadline or follow through with a promise to a customer after a mistake has been made.
Reason of review: Poor customer service.
Monetary Loss: $50.
Preferred solution: Full refund.