Not resolved

I purchased a refrigerator from Sears and set up a delivery time. When the time had come and gone I called Sears and they said it should be delivered shortly.

It ended up being delivered 2 hours late. I had plans that night that were ruined as I had to wait till 9:00 pm at night for them to finally arrive.I talked to CS who apologized and said that they would send me a 50.00 gift certificate and a survey to complete.

That was over a month ago and I have written to them twice asking what the status of my certificate was and got no response to either request. It is no wonder to me that Sears is on a downhill slide as a business if they cannot even meet a simple deadline or follow through with a promise to a customer after a mistake has been made.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Jan 08, 2016.
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