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We bought our Kenmore Elite Refrigerator at Sears May 2017, in April 2018 our freezer stopped working. We called Sears and a repair man came a week later.

He found that our compressor was no longer working. They scheduled another appointment and ordered the parts that were needed. It is May, 4 weeks later and we can't seem to get a Sears repair person to keep their appointments. They have cancelled 3 times.

Speaking to a supervisor is USELESS!! They can't seem to do anything about it. We haven't even paid off our refrigerator. Sears repair customer service is horrible.

I just wish they would just replace our refrigerator and not have to deal with all of this. Makes me think twice about buying anything from Sears ever again!

Reason of review: Damaged or defective.

Preferred solution: Full refund.

I didn't like: Did not like it.

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