I found out Sears subcontracts garage door installation after the fact. Four years after garage door and garage door opener installed, the opener burned out.
Car was locked in the garage for 5 days. Could not manually open it. Opener should have lasted 20 years. Bought a new garage door opener from Sears.
Had to call for a repair because door was stopping in the middle. Sears service man came to my house and showed me the items that needed to be repaired because of incorrect installation of the new opener, but wouldn't fix it because the installer of the new opener was subcontracted out. The Sears service man also showed me how the track was installed incorrectly in 2009 because of a gap and not aligned. He said that is why my garage door jumps and stops in the middle and that's why the motor burned out after 4 years.
I contacted the installer of the new opener and he reluctantly repaired the issues, but couldn't help with the tracks because he didn't install the original garage doors. I've been calling the company that Sears subcontracted with; Garage Door Systems aka Asset Consulting in West Hills, California since July 2013 and they have not called me back. I've also been calling Sears since July 2013 trying to get someone out to fix my garage door. Every call until today, Sears has continually referred me to Garage Door Systems.
Today, September 26, 2013, I called Sears and was disconnected 5 times and called back a 6th time. The 5th call, the Sears representative told me she was on the line with the Installation Team and she was just waiting for a date they could come to my home. I asked her to please not disconnect me since I was calling back for the 5th time.
I was disconnect after 36 minutes. The 6th phone call, the Sears representative said he called Garage Door Systems and spoke to the receptionist and left a message with all my information and the reception will "send information to an installer and the installer will call me." Let's see what happens now!
Product or Service Mentioned: Sears Installation.
Monetary Loss: $235.