Not resolved
Customer service
Product or Service Quality

I have a dual all Gas Oven and a repair person was sent out to check the issue with the oven. Sears must use 3rd party repair folks because this person was horrible and still after 3 weeks no response back after leaving several messages to find out what can be done to get my Stove working again.

Today I received an email with the question whether I have received the replacement part and called Sears folks. Well as it turns out they haven't sent the part out nor do they have one.....They state the part is back ordered (on a 1 1/2 old stove) - must be lots of bad ovens out there with horrible quality manufacturing (don't by from Sears is what I take away from this if an oven can't last for more than 1 1/2 years.

They told me the back ordered part won't be available until August 15th (that means another 6 weeks without a stove) unacceptable. The alternative is to give me $500 credit to buy a new Stove (that is for a $2,700 stove that is basically brand new).....This is not buy any Sears Appliances is what I am learning from this experience.....bad quality, bad service, poor response time....very very disappointing.

Product or Service Mentioned: Sears Repair.

Reason of review: Bad quality.

Monetary Loss: $2700.

Preferred solution: Give me a replacement oven so I can start cooking again.

Company wrote 0 private or public responses to the review from Jun 04, 2015.
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