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I bought a Kenmore gas range on Labor Day and was to be delivered on Wed. which it was, but took back because I didn't have a gas shut off.

I got a plumber to install the shut off and called Sears delivery to re-deliver which they would do on Friday. They came and said you have copper tubing we cannot hook up until you have a black line, so back went the gas range again. In going back to the first delivery I was told that some of Sears delivery and hook up people were qualified and licensed to work with a copper line so I assumed (you know what that stands for) they would make note of the copper line but no one did.

So-o- today for the third time they are to deliver and hook up my gas range..We will see what happens. If it is not I AM CANCELLING MY ENTIRE ORDER!!!!

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Company wrote 0 public responses to the review from Sep 21, 2015.
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