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Sears - Horrible.

Have bought there for years. Never again. .manager in Ada Ok rude. Diddnt get what i wanted. Was supposed to be on 1 year intrest free . They put it on my card and i have to deduct other spending then call them about intrest free every month. Will never buy from them again, am tearing up my card.
1.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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#1330321
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I had a appointment for a refrigerator repair on 7/2/18. The technician came out, but had to order the parts for the repair. It’s obvious he couldn’t perform the repairs but charged my card for an evaporator motor and a Ice Maker which I sent back for $86.12 and Labor...
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1.0
#1311657
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I called Sears Jacksonville outlet on 6/8/2018, they stated that I could order my cook top through them and pick it up in Florida on 6/12/18. I then went to my local Sears in Brunswick , Georgia-the sales man suggested that I purchase from them and pick it up on the...
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Anonymous
Anonymous

wait till items are AT THE LOCATION--- THEN SCHEDULE PPL TO INSTALL...to many things can go awry,,,even if items are there on time there can be missing or damaged parts etc

#1285532
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I purchased a french door refrigerator from Sears in May 2017. After several months, the ice maker rarely worked and the refrigerator temp fluctuated. I called Sears Jan 31, 2018. They have made 6 service calls and finally 3 weeks ago, they called to say they were...
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1.0
#1275499
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I purchased a GE microwave online to pickup at a store in Cumberland Mall. I went to pickup the microwave at the store and was told they did not have any in stock. The online version was showing a total of 9 available units for sale. The sales person at the store...
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1.0
I didn't like
  • Customer service and sears rules of compensating people
  • Being lied to and deceived and my time wasted
  • Cust service
#1267498
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So disappointed In Sears Got a new microwave delivered on Monday installed it turned it on and it is making a noise like something is loose so I go back to store to get a new one They say they can’t take return at store when it is delivered so I call for pick up to get...
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#1241687
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Sears - Horrific customer service

matress not delivered on schedule , 2 delays so far
2.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1223402
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Bought a shelf unit at Sears. store. The store has recently closed. I have tried for over a month to get the missing parts that were not in the package. I have talked to at least thirty people been told I need to purchase the items that I have already paid for. That...
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Anonymous
LISA1965

I will NEVER step foot into a Sears store again! It has been the worst experience. Why do companies send their customer service calls overseas? Don't they know how frustrating...

1.0
Product
#1194292
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We purchased a queen set of mattresses and picked them up a week later at the store. The store employees loaded the mattresses. Later after we got home we discovered the box spring was not a queen but a full size. We tried calling the store numerous times and were...
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2.2
Product
I didn't like
  • Manager
  • Lack of commond sense
  • Too much to list
#1007444
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My dryer and dishwasher decided to die on the same day, right before I was to coordinate a large event. I called my local store, and was greeted by an off-shore gentleman named Johann. He was friendly and helped me decide which dryer matched my new washer and which...
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1.3
I didn't like
  • Fact that they do not care about causing issues in my life
#1003789
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