State: Georgia Clear all filters (125 of 5572 reviews match)
filters
State:
City:
Show
Product:
Show
I had a appointment for a refrigerator repair on 7/2/18. The technician came out, but had to order the parts for the repair. It’s obvious he couldn’t perform the repairs but charged my card for an evaporator motor and a Ice Maker which I sent back for $86.12 and Labor...
Read more
Company wrote 0 private or public responses to the review from Jul 24.
1.0
#1311657
Reply to reviews
I called Sears Jacksonville outlet on 6/8/2018, they stated that I could order my cook top through them and pick it up in Florida on 6/12/18. I then went to my local Sears in Brunswick , Georgia-the sales man suggested that I purchase from them and pick it up on the...
Read more
Company wrote 0 private or public responses to the review from Jun 21.
Anonymous
Anonymous

wait till items are AT THE LOCATION--- THEN SCHEDULE PPL TO INSTALL...to many things can go awry,,,even if items are there on time there can be missing or damaged parts etc

#1285532
Reply to reviews
I purchased a french door refrigerator from Sears in May 2017. After several months, the ice maker rarely worked and the refrigerator temp fluctuated. I called Sears Jan 31, 2018. They have made 6 service calls and finally 3 weeks ago, they called to say they were...
Read more
Company wrote 0 private or public responses to the review from Jun 08.
1.0
#1275499
Reply to reviews
I purchased a GE microwave online to pickup at a store in Cumberland Mall. I went to pickup the microwave at the store and was told they did not have any in stock. The online version was showing a total of 9 available units for sale. The sales person at the store...
Read more
Company wrote 0 private or public responses to the review from May 30.
1.0
I didn't like
  • Cust service
  • Being lied to and deceived and my time wasted
  • Customer service and sears rules of compensating people
#1267498
Reply to reviews
Show

Sears - Take to long to get a new one

So disappointed In Sears Got a new microwave delivered on Monday installed it turned it on and it is making a noise like something is loose so I go back to store to get a new one They say they can’t take return at store when it is delivered so I call for pick up to get a new one will take 72 hours for someone to call me then after they pick up 7 to10 days before I get my money back !!!!!!!!!!!!! They very eager to take your money but the service sucks big time
Company wrote 0 private or public responses to the review from Apr 26.
Product
#1241687
Reply to reviews
Show

Sears - Horrific customer service

matress not delivered on schedule , 2 delays so far
Company wrote 0 private or public responses to the review from Mar 31.
2.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1223402
Reply to reviews
Bought a shelf unit at Sears. store. The store has recently closed. I have tried for over a month to get the missing parts that were not in the package. I have talked to at least thirty people been told I need to purchase the items that I have already paid for. That...
Read more
Company wrote 0 public responses to the review from Feb 21.
Anonymous
LISA1965

I will NEVER step foot into a Sears store again! It has been the worst experience. Why do companies send their customer service calls overseas? Don't they know how frustrating...

1.0
Product
#1194292
Reply to reviews
We purchased a queen set of mattresses and picked them up a week later at the store. The store employees loaded the mattresses. Later after we got home we discovered the box spring was not a queen but a full size. We tried calling the store numerous times and were...
Read more
Company wrote 0 public responses to the review from Feb 13, 2017.
2.2
Product
I didn't like
  • Too much to list
  • Lack of commond sense
  • Service is buffoonish and simpleminded
#1007444
Reply to reviews
My dryer and dishwasher decided to die on the same day, right before I was to coordinate a large event. I called my local store, and was greeted by an off-shore gentleman named Johann. He was friendly and helped me decide which dryer matched my new washer and which...
Read more
Company wrote 0 private or public responses to the review from Feb 06, 2017.
1.3
I didn't like
  • Fact that they do not care about causing issues in my life
#1003789
Reply to reviews

Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
More

My husband's comment moments ago sums it all up perfectly. He said, "As far as I am concerned, Sears lost a customer tonight." Actually, he should have said "two customers plus as many family members, friends and strangers as we can convince." I bought some...
Read more
Company wrote 0 public responses to the review from Nov 03, 2016.
Anonymous
Anonymous

So you're going to write as many negative reviews as you can because you didn't follow the return within 30 days rule?

Anonymous
Anonymous

When did stup*d become a bad word?

#948792
Reply to reviews