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Sears review in Atlanta, Georgia: Total ***

1.0
Details
I thought Sears was a reputable well thought of company. But their service sucks. I bought a new dishwasher from them about a year and a half ago and then it just quit working like there was no power getting to it. In short, four different service man came out and I had to call in an electrician twice to come out and do work ( that Sears told me I had to do ), it’s cost me well over $1100 and I finally told Sears to go to *** when they screwed up an appointment that we had. I hired an independent contractor to come over and within 30 minutes he fixed it !
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Review
#1573034 Review #1573034 is a subjective opinion of poster.
1.0
Details
I have been trying for days to reach a US person who I can speak with. Two techs have been to my house. First one was 3.5 hours late and showed up after the call was rescheduled. The parts he ordered were incorrect. Had a second tech last night was supposed to order...
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1 comment
Anonymous
#1598751

You should call them up and tell them to come bring you a brand new appliance and to take away the broken one when they arrive.

Review
#1400975 Review #1400975 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Cons
  • Non us call centers is the only way to get hold of them
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Fix my fridge and give me a US contact
1.0
Details
Refrigerator stopped working & was under original warranty. Called Sears and they sent a man to put in a new compressor. Put in new condenser. Worked a little while and quit& Freon, and it worked a little while and went out. Called them back and they came out and put...
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Review
#1390707 Review #1390707 is a subjective opinion of poster.
Service
Sears Refrigerator Replacement
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution

Sears review in Atlanta, Georgia: Horrible Customer Service!

Customer service is a thing of the past at Sears. A store manager in Birmingham told me that he couldn't care less about "our" return problem! RIP Sears.
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Review
#1364422 Review #1364422 is a subjective opinion of poster.
Service
Sears Manager
Reason of review
Poor customer service
1.0
Details
I purchased a GE microwave online to pickup at a store in Cumberland Mall. I went to pickup the microwave at the store and was told they did not have any in stock. The online version was showing a total of 9 available units for sale. The sales person at the store...
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Review
#1267498 Review #1267498 is a subjective opinion of poster.
Service
Sears Sales Representative
Cons
  • Being lied to and deceived and my time wasted
  • Cust service
  • Customer service and sears rules of compensating people
Reason of review
Poor customer service
Loss
$2400
Preferred solution
Let the company propose a solution
1.3
Details

Update by user Feb 07, 2017

My entire issue with Sears involved Sales Dept., Customer Service, Delivery, and Credit Card dept. It had nothing to do with the product.

Original review posted by user Feb 06, 2017

My dryer and dishwasher decided to die on the same day, right before I was to coordinate a large event. I called my local store, and...
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Review
#1003789 Review #1003789 is a subjective opinion of poster.
Service
Sears Delivery Service
Cons
  • Fact that they do not care about causing issues in my life
Reason of review
Problem with delivery

Sears review in Atlanta, Georgia: Too big and fragmented to get it done right

1.6
Details
Great idea to have a shopping portal to sell sears, kmart and partner products. BUT when they then have software systems that don't integrate with their partners and don't appear to have any clout with their vendors and partners any different than the consumer calling in on an 800#, it is a bad thing and no wonder they are having financial problems. May have been our bad for thinking we could order a bed frame from an online vendor, but they had free shipping and it was what we were looking for. So their order system said it would be delivered in 10 days. We received 1 confirmation email that it had been ordered and would get another when it was to be shipped so we could prepare for delivery. I had the date on my calendar, went in 2 days before to look for email indicating shipment.. nothing. Logged into my account and again nothing... still said pending. Sent an online question form to the customer service and got an acknowledgement that it was received but no response. Next day, log in again to see status and see there is a tracking # even though the system says it hasn't shipped yet, just scheduled to be picked up. Call into UPS to find out the status and they say they tried to deliver a week prior but the address had an error and it was scheduled to be returned. So we jump on that and get it rerouted, only to find out once it was delivered that there was supposed to be 2 boxes...only 1 98lb box was delivered. When we called back to see if this was all there was we discovered there was a second box, with its own tracking # but it was in the comments section of the one we were tracking that had been in the Sears order record. The second 118 lb box has been sent to lost and found and since no one had called in about it in 10 days (label had been torn and UPS couldn't make out where it was supposed to go and expected someone to call and ask about it...) Keep in mind, Sears had one tracking #, and apparently there was 2 tracking #s, one for each box. Sears didn't even know this when we finally reached someone in customer service when we tried to get them to just send the box back so we would have our full purchase. So every 3 days I would call to see if they had a status on locating the box to send it back or go ahead and give me authorization to ship the 98 lb box back to get a credit. And every time, I had to explain again to the person on the phone what the situation was because they would not document it or the action taken by the prior agent, then they would tell me they would email the vendor (mind you it was Home Depot) and they would contact me in 48 hours. On the third day with no word from them, I would call again. This went on for 3 weeks with them not being able to locate the other box, or get authorization to give me a shipping authorization, or to get a credit. I disputed the charge with my bank and got the temporary refund. Finally, after I wrote a letter to every exec I could find contact info on and complained on social media, and emailed them the exec letter.... We got action... but then again...incompetence at its best. They dispatch UPS out without telling us, and they gave the same bad information on location that created part of the problem to begin with. So UPS came and went, and we wondered what happened. They used the old tracking # so customer service thought it had been returned. Irony is that when they first set it up, they suggested we put the 98lb box outside....would have been nice ot have that that box in the elements for 2 weeks. Another time we called back, she said just bring it back to the store....haha...I laughed and asked her if that really was her solution. Another 2 weeks go by of explaining they needed to use a new address and give us the new tracking # so we could get arrange for the box to be picked up. Finally it was resolved and the coffin sized 98 lb box was out of the middle of the living room. And then they went about trying to figure out if they needed to credit me, how to credit me....
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Review
#930352 Review #930352 is a subjective opinion of poster.
Service
Ups Delivery Service
Pros
  • Free shipping
  • Bonus points
  • That they had the product i as looking for
Cons
  • Lack of ownership to fix problem
  • Lack of empathy to resolve
  • Errors in their processing
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Waste Of Time
  • Broken Communication System

Sears review in Atlanta, Georgia: Ridiculous

1.0
Details
I purchased a item online and had it shipped to the store with hopes I will receive within a few days. I purchased on a Thursday and was told it would be in store on the following Tuesday. Which didn't happen didn't receive the item till 2 weeks later. I found that very disturbing that it took that long for a comforter set to be delivered. I called daily after the expected date and was told it was processing but could never give me a date of delivery. This has been the worst experience ever with a online item. I spoke with a associate and was told that they would credit me 10% of my order which was $5.00 basically my shipping cost. Yes I said to the associate that is all $5.00 after this I will never order from Sears again. LOST A CUSTOMER....
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Review
#810770 Review #810770 is a subjective opinion of poster.
Cons
  • Delivery is terrible
Reason of review
Problem with delivery
Preferred solution
Price reduction

Sears review in Atlanta, Georgia: Refund for Damage Refrigerator

In June 2015 I purchased a Refrigerator and Stove from them the first delivery the Refrigerator was broker ...I was replaced two week later after a month i notice it was no freezing correct i call and got an operator that gave me bad informatation after getting so one out they gave me also didn't know how to fix after about 8 or more coming out they say they would replace it. The is 5 months in but only what i paid for it so i ask for my money back the refused but the only way i can get the same refrigerator is to pay the for (it was on sale) for the same one when it was there mistake not mine ...what do i do mantitan@yahoo.com
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Review
#787668 Review #787668 is a subjective opinion of poster.
Cons
  • Being lied to and deceived
  • I want my money back
Reason of review
All of the above
Loss
$1300
Preferred solution
Full refund
Tags
  • purchase price

Contact Sears Customer Service

Website:
www.sears.com
Mailing Address:
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

Sears Products and Services Reviews

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Sears - Website Review from Atlanta, Georgia

1.0
Details
Sears has change over the years they are not the same store they use to be. This is the third time this year a have had problem with them. This time they rip me off $153.76 by allowing a fly by night merchant to sell on there website there advertisement was false and when I sent item back they have not refund my money. Boycott Sears and let show them that we are not going to be treated like this and we demand customer satisfaction !
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Review
#737519 Review #737519 is a subjective opinion of poster.
Product
Sears Website
Reason of review
Poor customer service