State: Georgia City: Atlanta Product: Sears Repair Clear all filters (7 of 505 reviews match)
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My Craftsman gas blower stopped working after 5 months of home use. Craftsman did not stand behind their warranty and informed me I would have to pay $139 for the repair of the engine. A new blower costs $140. After further research, I see where engine failure is a...
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5 comments
David
Sears Response
#678621

Dear Anonymous,

My name is Brian and I am part of the Sears Social Media Escalations team. We are truly sorry for all the trouble you have encountered with your Craftsman gas blower. We understand how discouraging this failure has to be for you, and we’d like the opportunity to see what options we have to help make this right by you. Please send the following information – contact #, s the screen name that I have assigned you (Anonymous426107), phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Brian S.

Social Media Moderator

Sears Social Media Support

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With Official Company Response
Review
#426107 Review #426107 is a subjective opinion of poster.
Service
Sears Repair
Loss
$140
Tags
  • craftman gas blower

Sears in Atlanta, Georgia - Debit Card Charged Twice for Same Repair

We had the service unit of Sears, A&E, out to repair our washer. The technician ordered the part and charged us $269.60. We realized that they charged us for a warranty plan without us authorizing. Next few days spent on the phone with outsourced customer service. Transferred eleven times over 1.5 hours. Finally gave up on $28.25. The next day, they again charged my debit card $269.60. Won't admit fault, claim they have processed refund. I have filed police report, FTC complaint, bank is disputing charge and I will file magistrate claim on Monday. Sears must be hard up to rip off customers. #willneverbuysearsagain
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1 comment
David
Sears Response
#667617

Dear fergrule,

My name is Edwin and I work with the Sears Social Media Escalations team. We apologize for the inconveniences created by our service repair department. We’ll be happy to look in this double charge and make sure this matter is taken care of to your satisfaction. Please send the following information – contact #, screen name (fergrule418940), phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Edwin C.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#418940 Review #418940 is a subjective opinion of poster.
Service
Sears Repair
Loss
$270
Tags
  • Taking no Sears prisoners

Sears in Atlanta, Georgia - Repair and customer service

after having my oven repaired on 11/22/11by a Sears repairmen,i attempted to use my oven to prepare a Thanksgiving dinner for a gathering for about 30 people.With cake in oven the same problem surfaced.In panic mode i called repairs customer service which showed absolutely no empathy for me.said i would have to reschedule for Tues.i pleaded with them to see if they could get a tech to come out anyway.She informed me they were home doing what i was doing preparing for Thankgivng.fI wasnt because i wasntbecause i didnt have a working oven.Said she understood,i dont think so..I am a 30+ year card holder..but after today..I will cancel all future association with SEARS..i will get my oven repaired by another company.
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1 comment
Anonymous
#380464

So you're the only one who should be able to prepare for an enjoy Thanksgiving? Repairmen for Sears deserve to spend time with their family just like you were.

:cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry

Review
#277304 Review #277304 is a subjective opinion of poster.
Service
Sears Repair
Loss
$237

Sears in Atlanta, Georgia - Poor repair service

I have three issues I'd like to have addressed; 1.) I called 800-4-MY-HOME last week to make an appointment to get my dryer serviced. A couple of years ago I needed my dryer fixed and called the same number and a live person offered me a one year service contract for a couple of hundred dollars and I was hoping to get the same deal this time. A computer answered the phone and never gave me an option to talk to a live person nor to get that same deal. It took me 3 calls to the computer to make the appointment but again not once was a live person offered nor that service contract offered. The service person showed up on Saturday and charged me $283 to "fix" the dryer. 2.) I said "fixed" because the dryer is still not working, the same problem still exists so the $283 was a complete waste of money. I called the 800-4-MY-HOME number on Sunday to talk to someone about the dryer still not working and again was still not given the option of talking to a live person. I pushed the 0 key a couple of times out of desperation and low and behold I got transferred to a live person. However this person could not help me as the computer was not updated yet with the information of my service call and I was told to call back on Monday. 3.) I called back today and got an appointment setup for Thursday and the lady offered me the service contract for $205 for future work, not to include Saturday's $283. She actually tried to sell me the product I wanted last week but could not get on top of the $283 I paid two days ago. So for $488 I can get the dryer fixed instead of buying a new one for $329, call me crazy but that just does not seem like a good deal. 4.) I think the only fair thing for you to do is to refund me $78 dollars and sell me the service contract I wanted but could not buy from the computer and to fix my dryer. Please let me know your thoughts.
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3 comments
givo.
#217530

Hey Bigpdr, maybe if you did not misuse your dryer than it would still work. Customer ignorance does not cover the cost.

You always have the choice, You just did not want to spend the extra money and now that you can't get the dryer fixed for free you are whining.

Well cry a river because we don't care about your washer and dryer. Next time go to an actual store like everyone else does.

Anonymous
#216852

You missed the point, I never had a choice. The automated system for scheduling an appointment does not have the option of the service contract and nowhere does it say how to get a live person. If I did have a choice I would agree with you.

Anonymous
#216667

You had the choice not to buy the contract or get it fixed, now you should live with you decisition, not expect a refund. I am a customer of Sears and a invester I would not expect them to go out of business giving money for a honest transaction.

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Review
#209143 Review #209143 is a subjective opinion of poster.
Service
Sears Repair

Sears Won't Repair Recalled Refrigerator "Kenmore Elite Trio" $2000 unit!

The U.S. Consumer Product Safety Commission issued a recall in June 2005 for condensor units blowing out as fire hazards. No one from Sears notified me of this, even though the refrigerator was registered and under warranty. Sears performed other repairs 2006-2007 and didn't mention the recall. Sure enough, the condensor fan just blew and almost started a fire ~ and now Sears won't come out to repair it for 8 days!!! This is a $2000 refrigerator, not even five years old. Recall information here: http://www.cpsc.gov/cpscpub/prerel/prhtml05/05213.html This is ridiculous.
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1 comment
Anonymous
#459818

Kenmore Elite 27.5 cu. ft.

French-Door Bottom Freezer Refrigerator ENERGY STAR®

Ice Maker defect causes mother board to get burned out and has to be replaced every year that you own it.

Expect $500 every year out of your pocket. It's a lemon with a defect and it costs you!

Review
#188390 Review #188390 is a subjective opinion of poster.
Service
Sears Repair
Think twice about buying "any" product from SEARS. SEARS sales people will tell you how wonderful the MASTER Repair AGREEMENT is and once you purchase the agreement you are at SEARS's mercy. SEARS is the only one benefiting from their WONDERFUL MASTER Repair...
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1 comment
Anonymous
#82618

yep sears make's there own products!

come on people get a life. they sell them not make them blame the company's that make them......I work for sears if I no of a product that has a bad reviews i tell the cust not to buy it...

Review
#155662 Review #155662 is a subjective opinion of poster.
Service
Sears Repair

Sears mower and Kohler motor cracked after 27 hours

i had sears mower less than a year and had only 27 hours on kohler motor before it cracked. I called warranty line and they sent repair man out ordered new engine. That was 3 weeks ago and now they are saying they have to make that engine and it will be a couple of weeks until they cast it. That means i will be without mower pretty much all summer. I have called every Sears customer service number that i can find and i get a lot of false promises to have somebody call back that can do something to help. Don't buy from Sears unless you want junk!
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Review
#124589 Review #124589 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1700

Contact Sears Customer Service

Website:
www.sears.com
Mailing Address:
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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