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A very pissed off consumer! My refridgerator isn't even two years old & this is the second time I've had to get it repaired. Sears sent two different repairmen & all they did was tell me what I already knew,(MY REFRIDGERATOR IS BROKEN.) They told me it would be...
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#680517
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Got a Sears Kenmore Elite high efficiency washing machine 6 months ago to replace Kenmore used for 12 years. Now, it is recalled and I can no longer wash mattress pads and mattress covers in the machine anymore. I spent 16 hours at home waiting for the Sears service...
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Anonymous
chivazo

I have the same problem on model 29272 top loader, after the recall firmware update my washing takes almost 2 hours. Sometimes I have to stop the machine and manually switch t...

kpholmes
kpholmes

I have a recalled Kenmore Elite Washer purchased 11/11. It was upgraded1/26/13 for new settings. Since upgrade my wash times are so extended I can only use normal settings. ...

#389377
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With Official Company Response

In 2010 we bought a Samsung dishwasher from Sears (+$500) and an extended Master Protection Warranty (sic). About 6 weeks ago the dishwasher stopped in mid-cycle. We called Sears. A concerned fellow tut-tutted and said, oh, yes, indeed we were covered - no cost repair...
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experiment1195
experiment1195

Ah yes the world of subcontracting and a minimal on hand supply of repair parts. Actually A&E is basically decendant of Sears Repair being used increasingly as the milleni...

SearsCares
Sears Response

Dear geminicricket: My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle situat...

#356471
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I purchased a refrigerator from Sears in Aug 2011, it started leaking water from underneath June 2012. I called Sears 4 times and was passed around to several depts. finally talked to a service tech, said he would call back and schedule a time to come out/ never called...
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Anonymous
Msmonotone

I just saw this online and wanted to let the above commenter know that the leakage problem has forced Sears into redesigning the part. Please contact them and they will repla...

arty
arty

Another Sears complaint? Let\'s start a movement against Sears and their terrible Service!

#344989
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My landlord purchased a black side-by-side Samsung for the home I am renting less than a year ago, needless to say it stop cooling, and making ice properly with in 3 months, so he called Sears to come and look at it, lets just say the guy came in rushed around and said...
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#338960
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With Official Company Response

Purchased for a Christmas gift on 12/10/11. Did not arrive by Christmas. I had to go to the Sears store and buy another on 12/23/11. Three phone calls and ridiculou excuses and it is now 1/4/12 with no credit back to me. The classic' "Wait 3-5 days for email...
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Anonymous
Shopehope

In response to above social media support rep: I did receive and email on 1/6/12, stating that card was cancelled and they would credit my account with the $30. On 1/7/12, I ...

SearsCares
Sears Response

Dear Shopehope, I am so sorry your gift card did not arrive in time for the holiday and you have yet to receive your refund. I apologize for great inconvenience we caused whe...

#286307
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I purchased a top of the line pressure washer from Sears about five weeks ago. I have used it only three and one hours total. From the first attempted use it would not keep running. Every 8 to 10 minutes I must pull the cord to start it again. I gave up and attempted...
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#253525
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Dryer quit heating. Had service person look at it for $129. Decided to purchase new dryer - changed mind within 5 minutes. Service person - young man from Villa Rica/Douglasville, GA area, got on his phone with his tech manager - had conversation - asked how he was...
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Anonymous
JANE TAYLOR

MAKE SURE YOU GET THE MISERABLE SALESPERSONS NAME. DEMAND THEIR CARD. GO TO ANOTHER STAFF PERSON TO GET THE NAME OF THE OFFENDER IF YOU MUST. TAKE NOTE OF WHAT OTHER STAFF HAV...

#168174
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9/27/2009 sears delivered frig and broke several large tree limbs. they delivered and frig with bowed door and incorrectly painted(you can see black). i called store several times and was told by john dekker, salesman i was sarcastic. i told him to pu frig. this was...
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Anonymous
Seared

Wether it\'s the store, online, delivery, credit or customer service they are all completely different things and departments at Sears. To say the left hand doesn\'t know what...

#158535
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Earlier I posted a complaint about the cost of repairing our ice despensor.Sears quoted use a cost of 1800.00 dollaers to fix the despensor. The unit new cost just over 2000.oo dollars.Which we tought was outrages. My son in law and fixed the despensor. The total cost...
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#143852
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