(13 of 5634 reviews match)
Latest review first
Sears - Repair Review from Stone Mountain, Georgia
A very pissed off consumer! My refridgerator isn't even two years old & this is the second time I've had to get it repaired. Sears sent two different repairmen & all they did was tell me what I already knew,(MY REFRIDGERATOR IS BROKEN.) They told me it would be five weeks before my refridgerator would be fixed. As I explained to the woman in customer service I'm a mother with small children, five weeks is just to long of wait; her response to me was go to Wal-Mart & get a mini-fridge.
Got a Sears Kenmore Elite high efficiency washing machine 6 months ago to replace Kenmore used for 12 years. Now, it is recalled and I can no longer wash mattress pads and mattress covers in the machine anymore. I spent 16 hours at home waiting for the Sears service...Read more
With Official Company Response
In 2010 we bought a Samsung dishwasher from Sears (+$500) and an extended Master Protection Warranty (sic). About 6 weeks ago the dishwasher stopped in mid-cycle. We called Sears. A concerned fellow tut-tutted and said, oh, yes, indeed we were covered - no cost repair...Read more
I purchased a refrigerator from Sears in Aug 2011, it started leaking water from underneath June 2012. I called Sears 4 times and was passed around to several depts. finally talked to a service tech, said he would call back and schedule a time to come out/ never called...Read more
My landlord purchased a black side-by-side Samsung for the home I am renting less than a year ago, needless to say it stop cooling, and making ice properly with in 3 months, so he called Sears to come and look at it, lets just say the guy came in rushed around and said...Read more
With Official Company Response
Purchased for a Christmas gift on 12/10/11. Did not arrive by Christmas. I had to go to the Sears store and buy another on 12/23/11. Three phone calls and ridiculou excuses and it is now 1/4/12 with no credit back to me. The classic' "Wait 3-5 days for email...Read more
I purchased a top of the line pressure washer from Sears about five weeks ago. I have used it only three and one hours total. From the first attempted use it would not keep running. Every 8 to 10 minutes I must pull the cord to start it again. I gave up and attempted...Read more
Dryer quit heating. Had service person look at it for $129. Decided to purchase new dryer - changed mind within 5 minutes. Service person - young man from Villa Rica/Douglasville, GA area, got on his phone with his tech manager - had conversation - asked how he was...Read more
9/27/2009 sears delivered frig and broke several large tree limbs. they delivered and frig with bowed door and incorrectly painted(you can see black). i called store several times and was told by john dekker, salesman i was sarcastic. i told him to pu frig. this was...Read more
Earlier I posted a complaint about the cost of repairing our ice despensor.Sears quoted use a cost of 1800.00 dollaers to fix the despensor. The unit new cost just over 2000.oo dollars.Which we tought was outrages. My son in law and fixed the despensor. The total cost...Read more
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