I purchased a very expensive 3 in 1 pool table, pingpong table, air hockey table for Christmas and it was delivered to the home in time for Christmas. When it was time to put it together we learned that it was too complex to do it ourselves.
We called Sears so they could have a technician come out and put it together. The technician came to the house and after about four hours, the technician informed us that the box that was shipped to our home didn't include the correct pieces. The technician took that table and said that they would deliver another table - one that was already assembled. We modified our schedule to wait for the new assembled table to be delivered but it was delivered to the wrong address.
It never made it to our home. Once we found out that that table was returned to the warehouse, we asked them to deliver it to the correct address. They delivered a new table to our home, but it was put together incorrectly. Finally today, they came out again to set up the table and the kids and I plugged it in, ready to play (already one month post Christmas) and the power comes on but the air doesn't blow on the air hockey.
I am furious about the money, disappointments (for me and my kids) and the inconvenience that I have experienced working with Sears to simply have a Christmas gift work. I will have to get back on the telephone with Sears (AGAIN!!!) and wait on hold (again) and reschedule another appointment (again) to get the proper table delivered.
With service like this, no wonder Sears is losing their customers. I will never purchase an expensive piece of equipment from Sears ever again.