I ordered a gift card from the Sears.com website to be delivered via email to the recipient on December 25th. The following day, I spoke with the person and they had not received any email or gift card from Sears.
I double-checked the email address, it was correct. I had them check their spam/junk folder and their filters and there was nothing. So I went online and contacted Sears about the problem. I submitted my complaint on December 27th.
I received an email saying they would "research" the problem and I would receive a reply in 5-7 business days. Never received any further communication from Sears (email or phone). So I emailed back and inquired again. This time I was told someone would get back with me in 3-5 business days.
Again - nothing. Then I decided to call customer service via phone. Went through the whole explanation with the person, gave them all the information, was placed on hold ... and then they came back and told me since it was a gift card, they couldn't do anything but send it to another department and someone would get back with me in 72 hours.
So ... again, I'm waiting. Do I think I will actually hear from Sears? Not really.
It's January 10th and the recipient still has not received the gift card. If I don't hear back from Sears yet again, I'm not sure what my next step will be.... but I am done being nice and polite with them.IF you ever send a Sears gift card you need to double-check with the recipient that it was received.
Otherwise, it's possible that Sears is just taking your money and keeping it. BEWARE!!!!!!!!!!!!!!
Product or Service Mentioned: Sears Website.
Monetary Loss: $75.