I purchased a product online, so I had to return the product to their warehouse directly. They've had the product in their possession for 3 weeks, but still haven't credited my sears account, so I'm paying finance charges on it as well.
The most frustrating part, is I've requested that they credit my account 4 times, and I keep getting the same repetitive response...."please wait 3-5 business days.." I've spoken to a manger as well, and his response is that they cant do anything more than they've already done (which is nothing, really). Grr..
I was going to recommend that you dont buy anything online, but after reading the other posts, maybe we shouldnt be buying ANYTHING from Sears.
Monetary Loss: $300.