Well, this is (and hopefully will be the last) WORST experience I have ever had. I tried four times to order a $500.00 plasma TV and with no success I finally called customer service- My mistake.
He young man didn't speak english and asked me to repeat ALL my personal information 4 times in order to complete the transaction. The entire time calling me the wrong last name- even after I corrected him. He assured me my order confirmation email would be in my mailbox within 2 hours. I waited, waited and fell asleep.
The next morning I call back to find out what happened only to be told my order had never been placed and would I like to give him my credit card info. all over again. I responded absolutely not! I immediately went to my bank (Chase) and had them check my account.
The $550.00 (taxes) had went through the night before. So I call customer service while at the bank and ask for a manager. After holding for 25 minutes, a manager tells me the TV is available for pickuo at the store location...Can this get any worse???
So I put a hold on my credit card- just to be safe. I will never buy anything from Sears again and hope everyone else see's these reviews as a HUGE WARNING- DO NOT DO IT!!!
Product or Service Mentioned: Sears Credit Card.