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My A/C unit stopped working 3 days ago.My landlord has Master Protection Agreement.

On the 4th call to scedule an appointment I was told someone would call in 2 hours. I called back three hours later, after talking to 5 different people and 22 minutes on the phone I was told they were short handed and it would be 1-2 days before they would call to schedule an appointment.

It is over 100 degrees in my house.If it takes 1 week to get a return phone call to schedule an appointment how long will it take for repairs?

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