My wife and I had bought a billiard table for our upstairs game room for our brand new house. Delivery day came and two men brought the billard box in.
One of the delivery men stated there is no way we can carry this upstairs as they only have 2 guys. We told them we weren't asked where the billiard table would go otherwise we would have specified so they can get adequate personnel to come and complete the delivery process. They left and had this box sitting in our foyer up against the wall. 5 calls later to customer service we finally get a representative that knows what they are doing to schedule a 4 man team to complete delivery upstairs in our home.
My wife and I decided to open the box and decrease the weight as it would be easier to carry everything piece by piece. Upon moving the box away from the wall we notice scuffs, scratches, and fingerprints all along our wall. Saturday came and 2 delivery men walk in. I asked where are the rest of the guys.
Sears said they were sending in a 4 man crew. one of the delivery guys says the other 2 man team was supposed to come but it was out of the way. they unbox the table of the billiard table and find that it is chipped. By now I'm just frustrated and told them it was small enough I can deal with it.
The 2 men hall it upstairs in doing so they scratch up the wall. I asked the delivery guy who I need to contact for damages. He responds saying contact customer service. After they left I called customer services and they told me they should have taken pictures and reported the damage.
I took pictures and sent to sears claim dept and now awaiting them to call me back. Worst delivery experience of my life!
Reason of review: Damaged or defective.
Monetary Loss: $1000.
Preferred solution: Full refund.