I feel a migraine coming on. Sears customer service is some of the worst that I've ever experienced. When did they outsource all their call centers to the Philippines? Chances are, you'll get a very friendly, polite person on the phone... who will have ZERO follow through on your request. Here's my experience:
Dec 29th - order a bike online
Dec 29th - cancel the order w/ customer service rep
Jan 2nd - get an email saying that the bike has shipped (WHAT THE ***?)
Jan 2nd- cancel order w customer service rep again, request cancellation email
Jan 6th - receive email saying bike is ready for pick-up (WHAT THE ***?)
Jan 8th - cancel order for the 3RD TIME w customer service rep
Jan 8th - call store and cancel order with them. They had no idea, and no communication from Sears customer service that I wanted to cancel the order. Nice job, guys...
It's January 11, 2015. I still do not have a refund. I have tried calling 4 times to cancel the order. Every time, someone takes my calls, handles the call politely, tells me I'll get a refund in 3-5 business days. Not really. Still waiting.
Avoid this place.
Reason of review: Poor customer service.
Monetary Loss: $258.
I liked: Price, Warranty.
I didn't like: Poor customer service, Service.