2 year old grab-n-go kenmore fridge stopped working on July 10. Called sears and talked into home warranty.
Quicker service/ less $$ out of pocket. Tech came July 16. Couldn’t fix, ordered parts to be delivered July 27 and appointment for same day repair. Sears called July 27 , all parts not sent( said delay is UPS fault) canceled app and set new appointment August 7.
All parts sitting in my house july30. Executive complaint dept, TRISTON said on 27th, to call on Monday and they would FAST TRACK my repair due to my health needs/ issues. Called, MARCUS from home warranty said nothing available and must keep August 7. Told me there is a link on email confirmation that I CAN check so if something opens up earlier, I can request slot.
Why am I paying 50.00 for warranty monthly? It will be 7 days short of a month since I started this process...and that’s IF tech actually fixes it on August 7.
Product or Service Mentioned: Sears Refrigerator Repair.
Reason of review: Poor customer service.
Monetary Loss: $2500.
Preferred solution: New fridge/ forgive” useless” warranty.
Sears Cons: Warranty service - sucks, Sears customer service.