Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

We received a gift card from our kids for Christmas. The first purchase, from Sears was fine. We then had to purchase something else to expend the fund. Here it is in a nutshell:

Ordered: microwave. Received damaged item marked with a return authorization number in a damaged box. Resolution. Keep and discard.

Then ordered: Range hood. It said it shipped. On the day it was to have arrived, we got an email that our order had been cancelled as it was out of stock.

I went to the executive office and told them I wanted to cash out my gift card. They told me to go to the store. The store said they couldn't do. After much runaround and hassle, the only thing I could do was order something else. I ordered a Craftsmen shed and had hassle about delivery and receipt. Finally resolved, after being lied to. We actually like the shed but WHAT AN ORDEAL.

It is no wonder a store like this is going out of business. The exec. office doesn't give one care about their customers. They assign your case to a flunkie that tells you the same thing that they do on the front lines (which is that they can't help you). I will never, ever, EVER buy from Sears or any of it's affiliates.

Product or Service Mentioned: Sears Customer Care.

Reason of review: Poor customer service.

I didn't like: Rest was a nightmare.

Company wrote 0 private or public responses to the review from Jun 09.
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