I ordered a washer/dryer on Dec 1st. The item turned out to be on back-order until January 15th. I cancelled my order on Dec 3rd. It is now December 12th and the credit has yet to be issued to my Visa card.
I have called Sears customer service 3 times. Each time I get passed to another department. One rep gave me the cancellation number that was sent to Visa, but when I called Visa, they had no record of the credit request nor the number I was given by the Sears rep.
I will never allow my family to shop at Sears again. A 2 person start-up is more buttoned-down than this operation.
Product or Service Mentioned: Sears Credit Card.
Monetary Loss: $1345.