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HORRIBLE customer service. was told one thing at noon, and at 10pm I get an email saying sorry they couldn't do that. (it was about returning an item).

I'd have to drive AN HOUR to return it. Really!?!?

After three calls, three emails and one chat session I am STILL on hold at almost 11pm. Finally another 'manager' comes on and does nothing but read off of a script. Nothing they can do even though in their system it states they were to have UPS pick it up.....

I refuse to BUY ANYTHING AT this place again! I was also told, "you can return it to ANY sears stores." but the small one in my town won't take it back either....*** sears!

Company wrote 0 public responses to the review from Jan 31, 2011.
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