Ordered an item online at Sears.com The boxes arrived smashed, merchandise was not as shown on their website. I called and they told me their system was down and to call back in 3 hours!
I then went to Sears.com and used their live chat. Was on Live Chat for 40 mins! Told me I would get an email telling me how to return the packages! Never got an email!
Called them 2 days later and they said they need the tracking #'s from the boxes (why didn't they ask for that when I called 2 days earlier???), then I'm told they have to send a request to UPS and it will take 5 business days! THEN UPS will email me for a pick up date!!! AND I will not get a refund until 3-5 business days after Sears gets the items back from UPS!
Sears customer service stinks!!!!
The representative would not put a supervisor on the phone when I repeadily asked! HORRIBLE HORRIBLE SERVICE!!!!!!!!!!!
Product or Service Mentioned: Sears Website.
Monetary Loss: $140.