Ordered an item online at Sears.com The boxes arrived smashed, merchandise was not as shown on their website.I called and they told me their system was down and to call back in 3 hours!
I then went to Sears.com and used their live chat. Was on Live Chat for 40 mins! Told me I would get an email telling me how to return the packages! Never got an email!
Called them 2 days later and they said they need the tracking #'s from the boxes (why didn't they ask for that when I called 2 days earlier???), then I'm told they have to send a request to UPS and it will take 5 business days! THEN UPS will email me for a pick up date!!! AND I will not get a refund until 3-5 business days after Sears gets the items back from UPS!
Sears customer service stinks!!!!
The representative would not put a supervisor on the phone when I repeadily asked!HORRIBLE HORRIBLE SERVICE!!!!!!!!!!!
Review about: Sears Website.
Monetary Loss: $140.