Dealing with Sears customer service is an absolute nightmare. I have logged countlless hours, yes hours, on the telephone trying to have my microwave replaced.
The microwave I purchased just stopped working after only having it for 3 days, not to mention that the interior light never worked from day one. Each time I have contacted the customer service department for a replacement with installation (which I paid for through Sears), I end up speaking to different representatives who all have assured me that they are "very sorry ma'am" and they they will "go ahead and submitted a credit for a replacement."
However, after waiting a few days for the delivery phone call, it never comes. I have been without a microwave for 2 weeks and have to contact the customer service department every 2 days or so and start all over again....UNACCEPTABLE.
If you do not want to be tormented by the lack of effectiveness of the customer service department, do yourself a favor and DO NOT BUY APPLIANCES FROM THE SEARS ONLINE STORE!!!!!!!
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