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Placed order, for first time, through Sears.com. Waited about a week with no reply on shipping information and checked online to the status of the order.

Sears cancelled the order and did not refund the order or make any correspondence to it being cancelled. It seems the only way to contact Sears is through chat which is located out of the U.S. I discussed my situation with a representative for some time and apparently the situation was not very clear as they had to get information from a supervisor.

My refund still has not posted so I contacted them again to check on the status. Same promise, it will be posted in 3-5 days...First and last time I ever order online with Sears!

Product or Service Mentioned: Sears Shipping Service.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Dec 07, 2016.
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