Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services

On September 1, 2014, I bought a sleeping mattress, supporting foundation and a bed frame from the Sears store at Colonie Center Mall in Albany, NY. The scheduled delivery was on 17th September.

However, I did not get my delivery that day neither was I contacted by anyone about the status. I had to follow up several times with customer service as well as store management but nobody knew where my order was. The staff was extremely rude and instead of apologizing for their mismanagement, they tried to put the blame on me. When I complained, the delivery team member yelled at me and hung up on me saying she is not responsible for my order.

On following up again I've been told by the store manager that I will get my order delivered on 24th September. I have not received any confirmation for my delivery or any compensation for my inconvenience. I feel cheated.

May be because of my race I had to go through it.I am traumatized by this experience. I won't recommend this store to anyone.

Product or Service Mentioned: Sears Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

Company wrote 0 private or public responses to the review from Sep 19, 2014.
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