Looked online for a camera & found availability at a local store. I called that store (didnt know I was routed to a Sales Center).
- Bought camera by telephone (credit card charged)
- Went to store (could not pick up item because they didnt have my info - 4 hours after purchase)
- Sears Solution: Cancel order & purchase directly in store (they don't tell you, you have to wait 3-5 days to get your money back)
So you take my money & cannot pick up the product, then can't give me my money back.
I've been a Process Improvement Manager for 20years (Lean Six Sigma Black Belt) - - Please hire me so i can fire the idiots who put this process together!!!
Product or Service Mentioned: Sears Manager.