Not resolved

Looked online for a camera & found availability at a local store. I called that store (didnt know I was routed to a Sales Center).

- Bought camera by telephone (credit card charged)

- Went to store (could not pick up item because they didnt have my info - 4 hours after purchase)

- Sears Solution: Cancel order & purchase directly in store (they don't tell you, you have to wait 3-5 days to get your money back)

So you take my money & cannot pick up the product, then can't give me my money back.

I've been a Process Improvement Manager for 20years (Lean Six Sigma Black Belt) - - Please hire me so i can fire the idiots who put this process together!!!

Product or Service Mentioned: Sears Manager.

Company wrote 0 private or public responses to the review from Apr 15, 2011.
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