Not resolved
Customer service
Product or Service Quality
Value for money

Called Sears to service my maker making ice but won't dispense thru the door...service person shows up...after 15-20 minutes says it's an electronic problem...charges me $100 to NOT diagnose and says it could be a couple of things and it would be approx $400...we declined. called local guy...took him 15 minutes to diagnose and repair the problem...

charged me $35. A&E, the Sears repair.service co, was no help...called to complain after talking to whoever answered the phone asked to be transferred to a supervisor... was put on hold, then hung up on.

what's up with the 100 word floor? that's my story

Product or Service Mentioned: Sears Refrigerator Repair.

Reason of review: Poor customer service.

Monetary Loss: $70.

Preferred solution: Full refund.

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