Sears - Horrible Repair Service
My mother has been without a refrigerator for 4 months. She has the best protection plan Sears sells and yet that means absolutely nothing.
She has had several appointments that were canceled by the Sears Repair Technicians and when they did come, and install new parts nothing worked. She had an appoint scheduled for today Oct 25 between 8a-12p and the tech never showed. However When she was chatting with the service people online, they stated the tech had arrived and she was not home. She has been waiting for 4 months to have this appliance repaired and yet there is another missed appointment by Sears.
They have been giving her the run around about service and repairing and or replacing the device.
If this is any indication why they are consistently loosing business I can absolutely see why.
There service has been horrible with the exception of the salesman at the local store he was actually extremely helpful and my mother was not purchasing anything and he provided excellent service. Everyone else was pure rubbish.
Location: Houston, Texas
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