We had to re-schedule sears repairs 3 times to fix our Samsung wash machine! They gave us a window of 8-12, then, noon comes around, and no one shows up.
So we checked the online scheduling system to see what happened and they change it, without informing us to 1-3. Stayed until 3 and had to leave for work...they FINALLY did show up that first day at 3:30 and left a note. I called to reschedule 2 more times, only to wait ALL DAY, no one shows up or leaves a note. Rep on the phone apologetic however I wasted 3 days waiting for this company to fix my wash machine.
Finally after the third time, we gave up and went with another company.
Product or Service Mentioned: Sears Customer Care.
Reason of review: Poor customer service.