Two months ago I purchased four Sears appliances: a refrigerator, a Washer Dryer combo, and a Stove. In total I spent about $6000.00.
Yesterday, the ice maker in the freezer stopped working. I followed the guidelines laid out in your manual to no avail.
When I called customer service for a repair I spoke to a Leni who had me go through several tests in an attempt to rectify this. In her infinite wisdom she determined that the water pressure in my home was too high even though it took a full 15 seconds to fill an 8 ounce glass. She told me to call a plumber to have him lower the water pressure in my home. Call a plumber and have him lower the water pressure to my home? You've got to be kidding. It was only after I got angry an insisted on a repair man that she scheduled one.
I am 66 years of age but I remember as a boy my mother taking about how she would only buy appliances from Sears because of their dependability and service. Boy have things changed.I wrote to your corporate office and was totally ignored Your CEO should be ashamed of himself
As a retiree who has lots of time to spare I plan to get on every social media site I can, every day, as often as I can, to warn consumers about buying from sears. You can count on that
Product or Service Mentioned: Sears Refrigerator Repair.
Reason of review: Poor customer service.