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We went to the local Sears in Ware Ma and with their help and a STORE receipt and our credit card, we ordered a generator on Nov. 21.

It arrived Dec 3 and was obviously damaged when we opened the box. We thought that wouldn't be a problem as we had the complete warranty that we purchased with the item. It took HOURS (at least 12 from various days) before it could be returned and then it took weeks to get our $ back. The store in WARE is HORRIBLE and NO HELP even though they easily took our $ and gave us a store receipt.

The customers service at Sears on the phone was very little help for weeks - they were mostly nice but they didn't DO anything to get our $ back in a timely fashion. We will NEVER do business with Sears again.

Company wrote 0 private or public responses to the review from Jan 11, 2012.
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SearsCares
#407263

Dear Lavendar11:

Please accept our sincere apology for the poor customer service you received attempting to return your generator to the Ware, MA store. In addition I certainly understand your frustration with working with my business partners over the phone and still having a difficult time returning your damaged generator. My name is Susan with Sears Social Media Escalations team. We are a single point of contact for escalated concerns and would like to look into this situation further and speak with you directly to offer our assistance.

At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the generator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Lavendar11) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

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