We went to the local Sears in Ware Ma and with their help and a STORE receipt and our credit card, we ordered a generator on Nov. 21.
It arrived Dec 3 and was obviously damaged when we opened the box. We thought that wouldn't be a problem as we had the complete warranty that we purchased with the item. It took HOURS (at least 12 from various days) before it could be returned and then it took weeks to get our $ back. The store in WARE is HORRIBLE and NO HELP even though they easily took our $ and gave us a store receipt.
The customers service at Sears on the phone was very little help for weeks - they were mostly nice but they didn't DO anything to get our $ back in a timely fashion. We will NEVER do business with Sears again.