Ordered a washing machine from Sears. Was annoyed to begin with that I needed a new Kenmore washing machine after less than 5 years; however, ordered the Kenmore washer since it was a match for dryer that was still operational.
Scheduled delivery. Was called at the time of scheduled delivery and was told the truck go into an accident and would not be able to deliver. I was understanding, as accidents do happen. Was assured that I would receive my delivery between 7-9am today.
No show. Was called by the computer to and told that delivery was scheduled for 2:15-4:15pm. Was annoyed, since I had been assured by representative the day before delivery between 7am-9am; however, was still understanding. Received call, that delivery was going to be late but still today.
When no on showed up by 4:55 called costumer service and was informed that truck was near and they would get back to me. Asked to speak to a manager. Manager informed me that she contacted trucking company and that delivery was not going to occur. She was surprised I had not been informed.
Sandra ID #635430 told me contacted trucking company to get me added on to Sunday delivery and she would contact me when heard back from trucking company. Never heard back from Sandra. When I called back a couple of hours later and asked to be connected back to Sandra representative would not. Told me no chance of delivery.
Tried to offer me 10% discount coupon. Cancelled my order and will never buy anything as Sears again.
Poor products (Kenmore washing machine done after less than 5 years) and horrible customer service. Wasted 2 days of my life that I will never get back waiting for Sears to deliver...No wonder Sears is in trouble........
Product or Service Mentioned: Sears Coupon.
Reason of review: Poor customer service.
I didn't like: Poor service poor product.