So, purchased a Kenmore Elite slide-in range and we love it and we purchased the Sears protection plan. Had a problem that required replacement of the control panel.
The service person came to our house on Sept 22 and ordered the panel. After nearly 2 months the panel hadn't yet arrived. The repair customer service agent informed me that I qualified for a full replacement. I also got a call that the part had finally shipped!
When it arrived it was in pieces and a replacement couldn't be installed before the end of December. I decided to explore the replacement option BUT they only approve replacement up to the amount you paid. Since I got the range for an incredible discount they aren't willing to replace my range with its equivalent unless I pay an additional $1300. Warranty service gets failing grades.
Replacement guarantee is a joke. I will never buy a Sears product again!
Product or Service Mentioned: Sears Protection Plan.
Reason of review: Warranty issue.
I liked: Product purchased.
I didn't like: Warranty, Replacement guarantee, Repair time, Offshore representatives communication skill.