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My hot water heater is still under warranty so, I thought I am lucky I saved some money. Wrong..the lady on the other end of phone told me that I have to pay $76 for service call but the parts are still under warranty.

The same afternoon a technician showed up. He said he did not have that part with him and made some calls. He said that they have to get the part from another place and should be here on Saturday and he could fix it on the same day. I paid him his service call.

Nothing was heard after that. Friday we went out and found a message on my answering machine on our return. It said,"We are sorry to inform you that the part could not arrive and it should be here on Monday." Can you imagine 6 days no hot water in winter.

I am writing this on Sunday and I am not 100% sure it will be done tomorrow. And you know what the technicians talk to you as if they are paying you and not you are paying them.

Company wrote 0 private or public responses to the review from Jan 19, 2014.
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