Have a Gas Hot Water Heater under a Sears extended warranty agreement. I have had 5 visits in the past 7 months and it still doesn't work!
I have to plug and unplug it for up to a 1/2 hour to get it to work. Last Tech said he can't fix it but Sears says it is still trying to decide whether it should be replaced under their Lemon Policy!(5 visits in 6 months would have met their criteria). Everyone is very apologetic that I am having this problem and they always have one more 800 number I should try.
In the meantime I am taking cold showers. This is definitely my last Sears appliance.