I called the hot water c.s. re: my gas water heating leaking again.

They told me they'd send someone "today" after I complained about them always telling me it will take 2 to 10 days to have it checked (I had NO hot water). They dropped the ball..I called the store and they dropped the ball. I told them if they didn't do something right away as this was an emergency, I'd go to the news & tell them. Also, they basically told me that cause I had an ext.

warranty, I couldn't get service right away like the customers who are buying a heater right then. Then they sent me a prorated amt. check for the bal. of the warranty & c.s.

told me they were banning me from Sears. I knew they were bad, but this took the cake!!!

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