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we bought 9000 dollars worth of kitchen equipment and washer and dryer this is just another problem plauging this equipment.now the top on the washer is rusting and is a clear case of manufacture defect of equipment which they say will not be covered.clear case that the porcelian was improperly installed from the factory.but even we have paid for an extended warrantry and if the come out to see it we will get a charge for the trip even tho we have a extended warrantry.another case of being ripped of by sears we will never buy another piece of kenmore equipment NEVER AGAIN!!

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Anonymous
#481209

Dear Anonymous,

Please accept our apologies for frustrations surrounding your washer. My name is Stephanie L. and I am with the Sears Social Media Escalations team. We understand your concern with the rusting of your equipment. We are certain that our agents have done all they could in helping with this matter. We would like to contact you and further look into what your extended warranty covers and to also go over what options we have to turn this into a positive experience. You are valued as a Sears customer. At you at your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number your washing machine was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name “Anonymous / 318657” you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Stephanie L.

Social Media Moderator

Sears Social Media Support

Anonymous
#481207

Dear Anonymous318657,

We saw your comment here and wanted to reach out and apologize on behalf of Sears Cares for what happened with your Kenmore washer. We apologize for the delay in finding your comments also and wanted to ask you to contact our team, to allow us to check into what happened and see if we can make this right for you. Especially if it has not been resolved so we can ensure this happens. We value your business very much and offer our deepest apologies for any frustration this has caused you and your family.

My name is Robert and I’m part of the Sears Cares Escalations team and we’d like to step in and resolve this issue for you. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number that the Kenmore washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Anonymous318657) you used to post on this site, for reference to your issue, and we do look forward to speaking with you soon.

Thank you,

Robert B.

Social Media Moderator

Sears Social Media Support

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