On 3-15 we received a new GE side by side frig/freezer. The delivery guys were early and great.
Very clean and quick. I arrived home 4 hrs later to find the ice cubes turning to water, By 10pm the meat was thawing and the stuff in the frig was warming up. We did not have any place to store the food. By morning the food was going bad.
My wife, having taken a second day off from work as a nurse manager started calling Sears customer service who informed us that we had to contact service at 8am. After several calls and different people who had trouble speaking ENGLISH finally got a woman on the phone who was rude, crude and talked down to my wife and informed her that the food loss was her fault for using the frig before 24hrs of running and that she had to wait another day for some one to come out to inspect the frig. I got on the phone from work and asked for a supervisor who apologized but refused to make anything happen before Wednesday. I contact Sears HQ service and got the same run around.
In other words customers do not come first, the almighty dollar does.
In the meantime my wife contacted the store manager where we bought the frig, he located another new frig and promised to have the replacement at the house the next day, which happened right on time.
DO NOT EVER USE SEARS MAIN OFFICE FOR HELP!!!!!
Product or Service Mentioned: Sears Delivery Service.