We purchased a Lawn Tractor 3/29/2012 Husqvarna from the High Ridge, MO store. The tractor was delivered with a damaged hood. We didn't notice until later (during the first use) it had been beat out with a punch of some type and painted over. Since there was time for the damage to be punched out and painted we assume this was done at the distribution center(?) ...that we'll never know.
We have spent the past 6 weeks dealing with getting a replacement part(s) ...it is still not resolved. Our last call 5/5/2012 to the parts repair center has taken over 30 min ......basically the right hand does not know what the left hand is doing in the company.
We will not be buying anything else from Sears. In the future we'll go directly to a John Deere dealer for a purchase.
Monetary Loss: $2000.