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We purchased a Lawn Tractor 3/29/2012 Husqvarna from the High Ridge, MO store. The tractor was delivered with a damaged hood. We didn't notice until later (during the first use) it had been beat out with a punch of some type and painted over. Since there was time for the damage to be punched out and painted we assume this was done at the distribution center(?) ...that we'll never know.

We have spent the past 6 weeks dealing with getting a replacement part(s) ...it is still not resolved. Our last call 5/5/2012 to the parts repair center has taken over 30 min ......basically the right hand does not know what the left hand is doing in the company.

We will not be buying anything else from Sears. In the future we'll go directly to a John Deere dealer for a purchase.

Monetary Loss: $2000.

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AE Service

Dear Anonymous,

Please accept our apologies for the troubles you have had with you lawn mower. My name is Stephanie L. and I am part of the A&E Solutions team. Receiving damaged product is never acceptable, and having to wait for 6 weeks without a corrected part or solution can certainly cause frustrations. We would like to contact you and go over the solutions we have to assist in order to get this resolved. At your convenience please contact our office at AEservice@aefactoryservice.com so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the Lawn Tractor is listed under and we will contact you directly. In addition please include your screen name Anonymous / 316702 in your email for reference to your issue and we do look forward to talking to you soon.

Thank you,

Stephanie L.

A&E Solutions Team

A&E Cares

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