Scheduled our Vent cleaning for Thursday 10-18-2018 set between 1 and 5 pm arrival.
At 5:04 PM I contacted the same number to be told that once they finished the home that they were in now there was just one more house before they would come to our house.
That's just incredible. Roughly 1 hour for 10 vents and we have over 35 in a 5 bedroom home. or 3.5 hours of work and they aren't even here now at 5:30pm...so if there is one more house before ours then they get here when - at 8 pm and work till 11:30pm
IT'S NO WONDER YOU'RE GOING BANKRUPT. ALL YOU HAD TO DO WAS CALL US - YOU KNOW - COMMON COURTESY. GO TO *** - I TOOK THE DAY OFF FOR THIS CRAP.
Product or Service Mentioned: Sears Customer Care.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
Sears Cons: Abominable customer service.