I bough a Kenmore stove 4 years ago. Within a few months, the top of the stove burned underneath the glass and cannot be cleaned.
I called about this, but no one came out. I wasn't persistent and forgot about it. Since then a screw fell out of the door, the whole thing feel off and broke. Also, the anti-tip device that was suppose to be attached at the time of delivery, has not been attached.
I just found out about the anti-tip problem, which is very dangerous to children. I called the service dept. and they will not attach the device unless I pay a $129 service charge. They offered $50.00 off the charge, but since this is Sears' fault, I think the anti-tip device and door should be replaced free of charge.
I know the warranty is out, but this stove is a hazard and should be reported to you and taken care of. I have been a good customer--so take care of me.
Product or Service Mentioned: Sears Repair.