I called Sears Home Warranty in March and April trying to get my two a/c serviced and was told to wait until after May 15 and call again
So today 5/22I called again and waited on the line after talking to at least 5 people for now 1 hour and 40 minutes being told the service period ended on May 15th. This is not acceptable and I called back again and talked with Mark who transferred me to Herb and we became disconnected
Sears Home warranty dept has to be the worst staffed dept I have ever dealt with, I finally talked to Chris who said she was the ultimate supervisor and I couldn't go any further than her and she said too bad no service for your a/c. I must say Sears and this staffing is most unpleasant and extremely poor service training.
I is no wonder Sears is receiving the poor rating Nation Wide
William C Elton
2913 Beluche Dr Galveston Tx
Product or Service Mentioned: Sears Customer Care.
Reason of review: Sears Home Warranty Dept.
Preferred solution: All members of Sears Home Warranty to be notified and all supervisors including the President of Sears to know what a poor reputation this department has created for you.