I purchased a dishwasher from Sears on Presidents Day and it was installed three days later. Two days after installation, the bolts that secure the washer in place fell out, so that when you pull out the baskets, the entire dishwasher falls forward.
I spent over 30 minutes on hold being tranferred from dept. to dept. trying to get help and file a complaint with the store. I am still sitting on hold and I am pissed.
Sears has terrible customer service and I will think more than twice before ever using them again. It is Saturday night and I won't even get a repair guy out here until Monday at the soonest.
Product or Service Mentioned: Sears Repair.