Sears - I purchased a $900 outdoor patio furniture set that was sent to me damaged and because I didn't open the box within their very strict 3 day window it is now my fault !
Sears drug me along thinking they would replace my damaged furniture for nearly a month before reaching the executive level and being told "theres nothing we can do this is our policy." WELL your policy is crap. Not everyone opens huge boxes of furniture immediately and therefore as soon as we opened the box and found the damage we reported it and apparently those 8 days were too late and they have not offered a single solution to our issues.
I have spent nearly 10 hours of my life on the phone with their customer service department to be told nothing of importance and no remedy to my situation. Even better news is that the furniture is now rusting at only 2 months old because they can't make a quality piece of furniture.
Product or Service Mentioned: Outdoor Furniture.
Reason of review: Poor customer service.
Monetary Loss: $900.
Preferred solution: Full refund.